Refund policy

Crypto payments are irreversible. A written refund policy is the only consumer protection that exists in this market, so ours is specific rather than vague — you should hold every seller in this space to the same standard.

When you get a full refund

  • We fail to deliver a working code within 12 hours of your payment confirming.
  • The code we send is invalid, expired, or has already been redeemed by someone else.
  • We cannot fulfil the order for any reason on our side, including a plan or term becoming unavailable.
  • You paid and we determine we cannot lawfully serve your jurisdiction.

“Full” means the amount you paid, less the blockchain network fee required to send it back — we cannot conjure that fee out of nothing, and we do not mark it up.

When you do not get a refund

  • After the code has been successfully redeemed. The gift is applied and cannot be reversed.
  • If you change your mind after a working code has been delivered but not yet redeemed, we may refund at our discretion — ask, and we will tell you honestly.
  • If you sent funds on the wrong network and they never arrived. Nobody can recover those, including us.
  • If Anthropic terminates your account for a reason unconnected to the code, such as a terms violation on your side.
  • If you report an invalid code more than 48 hours after delivery.

Underpayments

If the amount that arrives is less than the invoice — most often because a volatile coin moved while the transaction confirmed — the order is marked underpaid and we email you. You can send the difference, or take a refund of what you sent minus the network fee. Overpayments are refunded the same way, or applied to a longer term if you prefer.

How to claim

  1. Reply to your delivery or order email, or write to support@claudewithcrypto.store with your order reference.
  2. Describe what happened. For an invalid code, tell us the exact error Anthropic showed you.
  3. Provide a receiving address on the same network you paid from.
  4. We respond within 24 hours and send the refund on the same or next business day.
  5. We record and send you the transaction hash so you can verify it on-chain.

Our delivery commitment

We publish a 12-hour SLA rather than claiming instant delivery, because fulfilment is manual — an operator buys the official gift by hand. We never automate against claude.ai; that pattern gets accounts banned and breaks without warning. Most orders complete far inside the SLA, but the number we commit to is the one we can keep.

Read this before buying, not after. It is linked from the checkout page and you have to confirm you have read it before paying. If anything here is unclear, ask us first — the FAQ covers the common cases.