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Tell us within 48 hours and we replace it or refund in full, less the network fee. Include your order ID and what claude.ai said when you tried to redeem — “already redeemed” and “invalid” are different problems with different fixes. The refund policy sets out exactly what you are entitled to.

Check the order page linked in your confirmation email first — it shows live payment status, and the most common cause of a delay is an invoice that is still waiting for confirmations or was underpaid because an exchange deducted its withdrawal fee. If the status shows paid and it has been longer than 12 hours, email us with the order ID and we will tell you exactly where it is.

• Your order ID, which looks like CWC-XXXXX-XXXXX and is in your confirmation email.
• The email address you used at checkout, if you are writing from a different one.
• The transaction hash, if the question is about a payment. It lets us find the payment even when the invoice did not match automatically.
• What you saw, in your own words — the exact error text is more useful than a summary.

We will never ask for your Claude account password, and no legitimate service will. If anyone claiming to be us asks for it, they are not us.

If something we published is wrong — a bank policy that changed, a regulator’s position we got wrong, a competitor price that has moved — tell us and we will fix it and update the revision date. Our editorial standards explain how that works. Readers who know a market better than we do are the main way these pages improve.

If your card is being refused by Anthropic rather than by us, we cannot see or fix that — it is between you and your issuer. Our declined-card guide covers all six causes and most of them are free to fix. That will get you an answer faster than we can.